Services

We have a team of experts to realize the full potential of openNAC

OpenNAC offers a full suite of professional services and training to help organizations to get on the road to success with the OpenNAC solution. Our expertise in deploying complex enterprise infrastructures helps customers build strong skills and positions them to independently succeed long term.

Planning. Network Access Control Roadmap

Every great journey needs a map. As the customer begins its Network Access Control journey, it’s critical to have a well-defined roadmap and execution plan. OpenNAC has specific methodologies to assist customers in documenting their current network infrastructure, defining and prioritizing goals, and making specific approach recommendations. This includes skill-readiness planning and developing a well-defined path to productive use.

Training and Skill Development

Our experts train the customer’s team with an on-site openNAC Fundamentals class. The intent of this three-day introductory course is to develop a basic understanding of the architecture of the openNAC solution, tools and API’s. The experience is focused on building hands-on skills that will develop core openNAC competencies.

Custom Skill Development

In addition to our standard training courses, we offer customer-specific on-site skill development sessions. As opposed to the openNAC Fundamentals class, this approach is focused on solving customer-specific challenges and building openNAC problem-solving experience in your environment.

Project-Based Services. Consultancy

Our customers encounter unique scenarios and challenges on the path to installation of a NAC solution. openNAC works interactively with the customer on specific projects to define the best approach to achieve NAC functionalities and maximize benefits.

openNAC installation

We setup openNAC at the customer’s site with services like installation, configuration, customization or optimization of the solution to meet its needs. Other services can be a pre or post-implementation audit to make sure that the openNAC deployment performs optimally

openNAC development

 

We develop specific functionalities that our customers are interested in, like integration with 3rd party platforms, etc. In general, we develop specific features or add support to new networking equipment.

 

Support service levels

 Depending on the criticality of the service, there are different types of support services:

 

  Bronze Silver Gold
       
                                                        Response Time
       
High 2 business days 4 business hours 4 hours
Nolmal 2 business days 1 business days 1 business days
Low 2 business days 2 business days 1 business days
       
                                                        Features
       
Support channel Web Portal Web Portal Web Portal/phone
Hours of coverage 10x5 10x5 24x7 (High criticity)
Term 1 Year 1 Year 1 Year
Number of Named Accounts 1 1 per CMI 1 per CMI