We have a team of experts to realize the full potential of openNAC
OpenNAC offers a full suite of professional services and training to help organizations to get on the road to success with the OpenNAC solution. Our expertise in deploying complex enterprise infrastructures helps customers build strong skills and positions them to independently succeed long term.
Planning. Network Access Control Roadmap
Every great journey needs a map. As the customer begins its Network Access Control journey, it’s critical to have a well-defined roadmap and execution plan. OpenNAC has specific methodologies to assist customers in documenting their current network infrastructure, defining and prioritizing goals, and making specific approach recommendations. This includes skill-readiness planning and developing a well-defined path to productive use.
Training and Skill Development
Our experts train the customer’s team with an on-site openNAC Fundamentals class. The intent of this three-day introductory course is to develop a basic understanding of the architecture of the openNAC solution, tools and API’s. The experience is focused on building hands-on skills that will develop core openNAC competencies.
Custom Skill Development
In addition to our standard training courses, we offer customer-specific on-site skill development sessions. As opposed to the openNAC Fundamentals class, this approach is focused on solving customer-specific challenges and building openNAC problem-solving experience in your environment.
Project-Based Services. Consultancy
Our customers encounter unique scenarios and challenges on the path to installation of a NAC solution. openNAC works interactively with the customer on specific projects to define the best approach to achieve NAC functionalities and maximize benefits.
We setup openNAC at the customer’s site with services like installation, configuration, customization or optimization of the solution to meet its needs. Other services can be a pre or post-implementation audit to make sure that the openNAC deployment performs optimally
We develop specific functionalities that our customers are interested in, like integration with 3rd party platforms, etc. In general, we develop specific features or add support to new networking equipment.
Support service levels
Depending on the criticality of the service, there are different types of support services:
|High||2 business days||4 business hours||4 hours|
|Nolmal||2 business days||1 business days||1 business days|
|Low||2 business days||2 business days||1 business days|
|Support channel||Web Portal||Web Portal||Web Portal/phone|
|Hours of coverage||10x5||10x5||24x7 (High criticity)|
|Term||1 Year||1 Year||1 Year|
|Number of Named Accounts||1||1 per CMI||1 per CMI|